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COVID19 Level 4 Update 

We would like to thank our patients for their support, patience and understanding during the rapid implementation of the changes necessary for delivering health care services in the current pandemic situation. We would also like to thank our pharmacy colleagues who have worked incredibly hard in very difficult circumstances.


We want to reassure you that we are an essential service and remain open and here to meet your health care needs during this alert stage 4 of the pandemic. 


We have strict screening protocols in place to ensure that patients with respiratory problems or risk factors for COVID are seen in a safe place separate from our other patients, with full precautions in place.  We have strict regular cleaning and infection control schedules.


Whilst the availability of face to face appointments is limited to certain situations only, it is important that you don’t neglect your health needs during this time. Keeping as well as possible helps us to conserve health care resources and is a key part of our role during this time.  We are very happy to consult about both routine and more urgent matters using telehealth.


The Royal New Zealand College of General Practitioners instructed Primary Care practices in New Zealand to transition to providing the majority of our patient care via telephone and videoconsulting services, with face to face review only for essential cases, from Monday 23rd March 2020. 


Routine consultations will all be provided remotely. Initially we will be using the phone whilst we work to improve our infrastructure to provide videoconsultation. Standard consultation charges will apply. Book online or phone reception to make an appointment.

If you think you need to see a GP or nurse in person, our reception will arrange for our triage nurses to phone you back. Your will be asked a number of screening questions to allow us to provide you with the appropriate type of service. These questions will relate to recent travel or contact with travellers or known or suspected cases of COVID-19. We will also ask about symptoms such as cough, fever, shortness of breath or other respiratory symptoms. Patients who answer yes to these questions will be assessed at a separate designated site to allow safe review, and will be asked to avoid our main waiting room. We have a system in place for this.


Waiting room access will be available only to those with booked face to face consultations. Please phone our practice before attending on 03 313 7877


Online Bookings are now open for telephone consultations with our GPs, including for routine issues, standard consult fees apply. Eligible patients can also book online for a flu vaccination (see below).


Some routine screening services such as smear tests and screening blood tests may be postponed if it is considered safe to do so in your situation. Drivers Licence medicals must also be postponed due to closure of the NZTA.


We will work with pharmacies to arrange delivery of presciptions to your pharmacy of choice.  For our patients approved for repeat prescriptions please phone our nurses. Our usual presciption fees apply.


Late night appointments (after 5pm) will be cancelled for some time. Unfortunately the changing demands on our staff mean we must alter the way we deliver services at the moment.

We will post regular updates on our website and our Facebook page:


For information relating to COVID-19, please see the NZ governments dedicated website:


Flu vaccination clinics for ELIGIBLE PATIENTS ONLY will continue.  Please use the separate entrance at the rear of the building.  This will be sign posted.  You can continue to book for vaccination online or via a call to reception. We do not currently have vaccines for under 3 year olds.

Eligible Patients are:

  • Pregnant women (any time during pregnancy).
  • People aged 65 years or older.
  • People aged under 65 years with diabetes, most heart or lung conditions and some other illnesses, see for details.
  • Children aged 4 years or under who have had a stay in hospital for asthma or other breathing problems.